Tencent executives respond to WeChat withdrawal with prompts

On April 27, "WeChat files can be withdrawn within 3 hours" and "Can WeChat withdraw the message without prompting" became hot searches.

On the 28th, a netizen expressed his opinion on the question "If a WeChat message is withdrawn, why is there still a prompt that xx has withdrawn a message?" Zhang Jun, public relations director of Tencent, agreed with this. He said that for communications, the first priority is the accuracy of delivery.

On the 28th, the netizen said: Friends who use a lot of emails in the workplace should have noticed that many emails that preceded the emergence of WeChat were designed in this way, and reminders will be left for withdrawn emails. Generally, as a more formal communication (company issued a document, notice), this "withdrawal" notice is also telling everyone that there has been a change in the notice, and the previous one is not counted for the time being.

In an instant messaging scenario like WeChat, is this still necessary? In fact, the principle is the same. Words spoken are like water thrown out. "Withdrawal" is a remedy for mistakes, which is equivalent to "I take back this sentence" in real communication.

Finally, most people view any tool or function from the perspective of the "user", which is our instinct. In the "withdraw message" scenario, the person receiving the message may be ignored. New messages on WeChat will prompt a pop-up window in the notification bar. When the recipient sees the reminder, it will be even more confusing if he opens WeChat and cannot see any content. Being able to overcome instinct and make good choices is the value of a product manager.

In response, Zhang Jun forwarded the netizen's article saying: "There is indeed this problem. For communication, the first thing to ensure is the accuracy of delivery. If a person sends a message, the other party cannot show receipt, or cannot show it after withdrawing it. "

On April 26, WeChat officially released a video response saying: 1. Regular messages can be withdrawn within 2 minutes, such as text, voice, emoticons, pictures, etc.; 2. Files can be withdrawn within 3 hours, such as word, excel, etc.